RETURN/ EXCHANGE/ CANCELLATION POLICY - SWIFT DENTAL SUPPLY
RETURNING GOODS
If your product or purchase is returnable, you may return it within 20 days of the invoice date for a store credit or refund, provided the following conditions are met:​
 

• Start the return process through the Customer Account Portal on the website.
   

  • If the “Return This Item” button is not available, it’s because:
     

    • The item is not eligible for return, or
       

    • More than 20 days have passed since the invoice.
       

• After submitting the return request, an email will be sent with your RMA number and return instructions.
   

• All returns must be shipped to the address provided in the instructions.
   

CONDITIONS FOR RETURNED GOODS

• Item must be unopened, in original packaging, and sellable as new
   

• Must include all original manuals, accessories, and documentation
   

• Must be received within 21 days of return request
   

Opened Packages:

• If accepted, subject to a 10% repackaging fee
   

• Additional charges may apply for missing parts, damage, or signs of use
   

• Electronic devices will be inspected for functionality and damage
   

Once the return is accepted, the purchase amount will be refunded to the original payment method, minus a 10% refund processing fee.
 
FEES & SHIPPING POLICIES

• Refund Processing Fee: All refunds are subject to a 10% processing fee
   

• Repackaging Fee: A 10% fee applies to returned opened items, if accepted
   

• Restocking Fees: May apply (typically 20%–40%) based on manufacturer requirements
   

• Administration Fee: A 7.5% fee applies unless an equivalent purchase is made from the same vendor
   

• Shipping Fees:
   

  • Non-refundable, unless due to our shipping error or product defect
     

  • If a return label is requested, its cost will be deducted from the refund
     

  • For orders with free shipping, the original shipping cost will be deducted from the refund
     

EXEMPTIONS – ITEMS NOT ELIGIBLE FOR RETURN OR CANCELLATION
The following cannot be returned or canceled:

• Custom-ordered equipment
   

• Opened consumables (e.g., gloves)
   

• Products intended for intraoral use (implants, abutments, surgical tools, endo files)
   

• Personalized or imprinted items
   

• Replacement or special-order parts
   

• Controlled drugs, PPE (e.g., masks, gloves)
   

• Hazardous materials
   

• Expired items
   

• Items with broken seals or non-resealable packaging
   

• Refurbished/open-box items sold "as is"
   

• Items with ETA over 20 days: must be canceled within 7 days to avoid a 20% fee
   

CANCELLATION EXEMPTIONS

• You may cancel remaining unshipped items at any time
   

• Some confirmed items (e.g., drop-shipped or custom parts) cannot be canceled
   

• Cancellations may be subject to manufacturer-imposed fees
   

REFUNDS

• Refunds are issued to the original payment method
   

• All refunds are subject to a 10% processing fee
   

• No refunds after 30 days from the payment date
   

  • After 30 days, only store credit will be issued and applicable cancellation fees will apply
     

If there any further questions, please contact us
swiftdentalsupply@gmail.com